Legal – OCSACare

  • Accreditation Certificates
  • Access to information (Promotion of Access to Information Act PAIA)

    Purpose of PAIA

    This manual is compiled in accordance with Section 51 of the Act. It is intended to give a description of the records held by and on behalf of OCSACare; to stipulate grounds for refusal of access to any such records; to outline the procedure to be followed and the fees payable when requesting access to any of these records in the exercise of the right of access to information; with a view of enabling requestors to obtain records which they are entitled to in a quick, easy and accessible manner.

    If you wish to request information on a health record then you can contact the Information Officer at OCSACare. Details are as follows:

    Information Officer Marius van der Westhuizen
    Postal Address PO Box 2212 Bellville 7535
    Physical Address Parc du Cap, Mispel Road, Bellville, Cape Town, 7530
    Telephone 021 671 1800
    Fax 021 413 1049


    Guide of South African Human Rights Commission

    The South African Human Rights Commission is required in terms of the Act to compile a guide in every official language, containing information as may reasonably be required by a person who wishes to exercise any right contemplated in the Act, in a manner that is easily comprehensible to any such person. As at the date of publishing this manual, the guide had not yet been compiled. Any enquiries regarding the guide should be directed to:

    Postal Address The South African Human Rights
    CommissionThe Research and Documentation
    Department Private Bag x 2700 Houghton 2041
    Telephone 011 484 8300
    Fax 011 484 1360


    Please find herewith the OCSACare manual compiled in terms of Section 51 of the PAIA Act, available for download in PDF format

  • Disclaimer

    The content of this web site does not constitute legal or medical advice, nor does it necessarily reflect the views of OCSACare’s management, staff, directors, shareholders, associates or suppliers. Even though every endeavour has been made as to the accuracy of this information, we cannot be held responsible for any errors and/or omissions.

  • Terms and Conditions

    Welcome to the OCSACare Website. The information provided on this site is for general informational and educational purposes only. Please read and review these Terms of Use carefully before accessing or using this website. By accessing or using this site, you acknowledge that you have read, understood and agreed to the Terms of Use Agreement. If you do not agree to the Terms of Use, you may not access or use the site.
    Use of Website. The information provided on this site is for general informational and educational purposes. Your access to and use of the information contained in the website is subject to this Terms of Use Agreement. By accessing and using this website, you accept, without limitation or qualification, this Terms of Use Agreement.

    Content. OCSACare Health (Pty) Ltd. will use reasonable efforts to include accurate and up-to-date information on this website but makes no warranties or representations of any kind as to its accuracy, currency or completeness. You agree that access to and use of this website and the content thereof is at your own risk. Neither OCSACare Health (Pty) Ltd. nor any party involved in creating, producing or delivering this website shall be liable for any damages, including without limitation, direct, incidental, consequential, indirect or punitive damages, arising out of access to, use of or inability to use this website, or any errors or omissions in the content thereof. This limitation includes damages to, or for any viruses that infect, your computer equipment.

    Viruses. OCSACare Health (Pty) Ltd has taken all reasonable steps to guard against viruses or destructive code. OCSACare Health (Pty) Ltd. does not however warrant that the site is free of viruses or any other data or code that has the ability to corrupt or affect the user’s system.

    Indemnification. You agree to indemnify, defend and hold harmless OCSACare Health (Pty) Ltd., its officers, directors, employees, agents, suppliers and third party partners from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these Terms of Use.

    Privacy. OCSACare Health (Pty) Ltd. respects the privacy of its website users. Please refer to the OCSACare Health (Pty) Ltd. Privacy Policy that explains users’ rights and responsibilities with respect to information that is disclosed on this website.

    Third Party Websites and Links. This website may contain links or references to other websites maintained by third parties over whom OCSACare Health (Pty) Ltd. has no control. Such links are provided merely as a convenience. Similarly, this website may be accessed from third party links over whom OCSACare Health (Pty) Ltd. has no control. OCSACare Health (Pty) Ltd. makes no warranties or representations of any kind as to the accuracy, currency, or completeness of any information contained in such websites and shall have no liability for any damages or injuries of any kind arising from such content or information. Inclusion of any third party link does not imply an endorsement or recommendation by OCSACare Health (Pty) Ltd.

    Non-Confidential Information. Subject to any applicable terms and conditions set forth in our Privacy Policy, any communication or other material that you send to us through the internet or post on the website by electronic mail or otherwise, such as any questions, comments, suggestions or the like, is and will be deemed to be non-confidential and OCSACare Health (Pty) Ltd. shall have no obligation of any kind with respect to such information. OCSACare Health (Pty) Ltd. shall be free to use any ideas, concepts, know-how or techniques contained in such communication for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products.

    Trademarks. All product names, whether or not appearing in large print or with the trademark symbol, are trademarks of OCSACare Health (Pty) Ltd., its affiliates, related companies or its licensors or joint venture partners, unless otherwise noted. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes, intellectual property rights: Unless otherwise noted, all intellectual property rights, including but not limited to copyright, in the content of this website (including images, text and computer code) vest in OCSACare Health (Pty) Ltd. Users are prohibited from using the content contained in this web site, whether text or image, without the express written permission of OCSACare Health (Pty) Ltd.

    Electronic Communications and Transactions Act: OCSACare Health (Pty) Ltd. subscribes to the principles contained in section 51 of the Electronic Communications and Transactions Act, in regard to users of this website who supply personal information to OCSACare.

    Void Where Prohibited. This website and its contents are intended to comply with the laws and regulations in South Africa. Although the information on this website is accessible to users outside of the South Africa, the information pertaining to DomestiCare is intended for use only by residents of South Africa. Other countries may have laws, regulatory requirements and medical practices that differ from those in the South Africa. OCSACare Health (Pty) Ltd. reserves to right to limit provision of its products or services to any person, geographic region or jurisdiction and/or to limit the quantities or any products or services we provide. Any offer for any product or service made on this website is void where prohibited.

    Governing Laws. This Terms of Use Agreement and your use of the website shall be governed by the laws of South Africa. Any legal action or proceeding related to this website shall be brought exclusively in a court of competent jurisdiction sitting within South Africa.

    Miscellaneous. If any provision of this Agreement is held to be unlawful, void or unenforceable, then such provision shall be severable without affecting the enforceability of all remaining provisions. OCSACare Health (Pty) Ltd. reserves the right to alter or delete materials from this website at any time at its discretion.

  • Privacy Policy

    OCSACare Health (Pty) Ltd. is committed to maintaining the privacy and security of the Personal Information of all the visitors to this web site.

    At this web site, OCSACare collects information in two ways:

    First, we passively collect information that is automatically sent to us by your web browser. This information typically includes your domain name (the site after the @ in your e-mail address). It may also contain your user name (the name you are known as before the @ in your e-mail address). The amount of information sent depends on the settings you have on your web browser; please refer to your browser if you want to learn what information it sends. We use the information we automatically receive from your web browser to see which pages you visit within our site, which site you visited before coming to ours, and where you go after you leave. OCSACare can then develop statistics that are very helpful to understanding how our visitors use this site. OCSACare interprets this statistical data in its continuing effort to present the web site content that users are seeking in a format they find most helpful.

    Secondly, we collect information at this page when you contact us or respond to the surveys, questionnaires or applications we make available. If you e-mail us, you are voluntarily releasing information to us. If you answer questions we have placed on the page, you are also voluntarily releasing that information to us. (You may decide not to answer any questions; if you do, you may still continue your visit, but we may elect not to provide you the related services or features.) All computer-generated information, such as your e-mail address, may be used or shared with OCSACare Health (Pty) Ltd. affiliates, third parties and/or transmitted to another country. An example of a third party that could receive your Personal Information is a data processing contractor that operates computer systems on our behalf. Our third-party recipients are: data processing contractors that provide computer services on our behalf, distribution firms that will fulfill your requests, billing firms that process your orders, mailing firms that will assist us with our mailings, marketing firms that will assist us with direct marketing, and service contractors that provide maintenance and repair services on our behalf. This site works with a third party that collects anonymous traffic data. Whenever any data is transferred to a third party, that party will be contractually bound to abide by our privacy policy.

    OCSACare Health (Pty) Ltd. will not use or share, either within OCSACare or with a third party, any information collected at this page for direct marketing purposes. We may share the information collected at this page with third parties, and transmit the information to another country, for purposes other than direct marketing. We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes. We may also use it to investigate security breaches or to cooperate with authorities pursuant to a legal matter.

    By accessing agreeing to the terms of our privacy policy you are consenting to our continued use of any such information.

    In the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of information OCSACare has collected about you may be sold or otherwise transferred. However, this will only happen if the party acquiring the information agrees to be bound by the terms of OCSACare Health (Pty) Ltd’s privacy policy and the notice provided to you when the information was collected.

    For your convenience, this page may contain certain hyperlinks to other OCSACare pages as well as to sites outside OCSACare. While OCSACare has posted an appropriate Information Privacy Statement throughout our web site, we can make no promises or guarantees regarding data collection on the hyperlinked pages and sites that are not owned by OCSACare Health (Pty) Ltd. We therefore recommend that you read the privacy policy statement for each site you visit.

  • Customer Complaints

    OCSACare recognizes that every customer has a right to complain. Our complaints procedure gives you the opportunity to complain. We value your feedback as it allows us to continuously improve our service and processes.

    • When you contact OCSACare Client Service Centre they are responsible for solving the complaint.
    • If the complaint cannot be solved at this level it can be escalated to the Client Relationship Manager.
    • Should the complaint still not be satisfactorily resolved, you may refer the matter to the OCSACare Complaints Management.
    • Your complaint must be in writing (letter, fax, e-mail).
    • Clearly mark all complaints: “Complaint: policy 12345678”.
    • Supply all policy, account or member numbers that relate to the complaint.
    • Be specific about what the complaint is and provide all the important facts (including events) that may have a bearing on the complaint.
    • Provide copies of all documents that have relevance to the complaint (i.e. letters, quotations, previous correspondence etc).
    • Provide proof of any losses sustained.
    • Specify the solution / remedial action you believe is required to resolve the complaint.
    • On receipt of a customer complaint we will contact you within 24 hours to confirm receipt and advise timescale for the next action.

    Should you choose to write, fax or email OCSACare Complaints Management, the contact details are as follows:

    Postal address: PO Box 2212 Bellville 7535

    Email us:

    Fax number: +27 (0)21 673 1811